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The BP Group Certified Process Professional® (CPP) Program
(8 Levels) takes BPM & CEM Training to an entirely new level.

​​Become a Business Process Professional (CPP Master®) through learning and experiencing the most practical, successful and proven toolkit for process change
For 2016-17...
> New Case Studies > 40+ takeaway techniques > 50+ help videos > Fully revised CEMMethod (version 10) > CX Rating integration > All material provided > Dedicated Professional User Group > Ongoing webinars

WHAT YOU GET

• Hands-on instructor-led WORKSHOP by world recognized Coach
• All Materials electronically (for your own internal use) and online support
• SIX BPM Toolkits (comprehensive templates and resources) to ‘take away’
• Certification as a Certified Process Professional & CPP Master (CPP) Levels 1, 2, 3, 4 (Practitioner, Professional and Master)
• CEMMethod(tm) and the associated SIX toolkits. 12 months license for distribution and updates
• Membership in the world’s premier Process & Professional business club - Direct, Linked-In (private groups) and Google communities.
• Ongoing resources (videos, webinars, articles) and Annual Refresher (direct and via interactive webinar)
• Unique one to one telephone support (dedicated telephone number)
• Three best selling books
  • Hard and softcopy of Outside -In The Secret. 
    Steve Towers book that kindled the flame of Outside In.
  • Electronic copy of The Foundations of Customer Centricity, James Dodkins
  • Electronic copy of The Process Tactics Playbook, Towers & Dodkins
  • Simply the most ADVANCED TECHNIQUE for process improvement; typically producing extraordinary improvement results on processes in LESS THAN 30 DAYS

CPP Level 1: Monday 21 Nov
CPP Level 2: Tuesday 22 Nov
CPP Level 3: Wednesday 23 Nov
CPP Level 4 & 5: Thursday 24 Nov


PRACTITIONER
LEVEL ONE – Advanced Business Process Management - ALIGNMENT to Successful Outcomes
Develop the insights and techniques to align all processes with successful outcomes, and in doing so create the capability for the organisation to win the triple crown i.e. reduce costs, improve revenue and enhance service. 

Go beyond the triple crown into the Fourth Wave of BPM to way exceed the benefits derived from 3rd Wave approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and convinces the Lead team for immediate success. 

• Understand the concept of Successful Customer Outcomes and review recent case studies of global champions.
• Define Successful Customer Outcomes for any process, product or service.
• Create the 7 step action plan for crafting Successful Customer Outcomes.
• Develop the SCO canvas for any process, product or service.
• Understand the substantive difference between customer wants, desires and needs.
• Learn how to identify clearly customer needs and expectations (even when the customer doesn’t know it themselves)
• Understand Current and Future State Process Models
• Develop a Current State Process Model – individual, team and enterprise wide.
• Utilise CPP Level One skills (learned on Day 1) in conjunction with the Customer Expectation Management Method (CEMM) and the Advanced Process Management approach to analyse the Current State Model
• Assess the Risk factors (organisation and customer) identified in Current State Modelling
• Develop the Risk Assessment Profile against a matrix of the 8 key factors that drive performance improvement
• Prepare a Risk Assessment Profile that informs the Future State
• Develop and substantiate an Action Plan to mitigate risks 

FROM PRACTITIONER TO PROFESSIONAL
LEVEL TWO – Advanced Business Process Management – Process OPTMIZATION
Learn to Apply process diagnostics to existing processes, calculate points of failure, and identify actions that can be taken to improve them. Develop a structured approach accessible by everyone in the organisation to enable immediate and significant performance improvements. Create a sustainable operational and strategic method suitable for both dramatic and steady state improvements. 
Apply process diagnostics to any existing process or service. 

• Understand and identify moments of truth, handovers and business rules
• Determine the magnitude of the points of failure performance factor and causes of work performance factor of the process.
• Identify actions that can be taken to improve the process.
• Identify actions that will significantly reduce the process points of failure and causes of work of the process.
• Identify actions that can be completed in less than 30 days.
• Analyse the benefits versus cost (resource/time/degree of change) for each action
• Clearly identify “low hanging fruit” – actions that require minimal investment versus return
• Apply process diagnostics to a customer focused (SCO) process.
• Determine the points of failure performance factors.
• Conduct a risk assessment on the business and customer including
• Identify actions that can be taken to improve the process.
• Review the various techniques and approaches to improving process (useful internal materials), and
• Understand and apply the Customer Expectation Management Method (CEMMethod v.10) as an Advanced and Enterprise Process Management approach  

FROM PROFESSIONAL TO MASTER
LEVEL THREE – Advanced Business Process Management – Process Innovation

Understand and create the Process Innovation Landscape to completely redefine the way processes are operated. By alignment with Successful Customer Outcomes we will uncover the true potential of the process, and in doing so consolidate triple crown wins i.e. simultaneously reducing costs, improving revenue and enhancing service. Establish the right measures for continued success and integrate these into corporate measurement systems e.g. balanced scorecard and strategy maps. 

• Use Moments of Truth to build the Innovation Landscape foundation
• Create the Process Innovation Landscape that can be used to support Strategic Goals and Successful Customer Outcomes
• Uncover the untapped potential of the process to create market differentiation and market leadership.
• Find the natural form of the process within the process
• Create the Strategic Landscape of the Process
• Use the Strategic and Process Innovation Landscape to: Identify the best Tactical Action that can be taken on a process
• Identify a Process Roadmap that takes us to a Market Leading position over time.
• To leap the competition in a single bound (Superman Innovation)
• Develop the principles to build an ongoing competitive Market Leader process profile that continuously resets the “market expectation.”
• Create a Future State Model with the CEM Professional System
• Quantify business benefits of the Future State (typically double digit improvements to costs, productivity, revenues and service within 90 days)
• Prepare the means to integrate CEMMethod and Advanced Process Management into the Strategic and Operational objectives of the organisation.
• Understand Process Maturities and the use of the ORCA process audit approach.
• Articulate the challenge of Evolving Process in conjunction with the 8 Omega approach.
• Assess Process Maturity utilising various approaches including 8 Omega and ORCA.
• Compile the Plan of Execution

Coach & BP Group CEO Steve Towers reviews the content of the course

Download the one page Agenda ​

*NEW*
​APPROVAL LETTER

​​If you need to get an Approval letter for permission to attend this template will help

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The CERTIFIED PROCESS PROFESSIONAL/MASTER™
difference
This premier series is designed for those seeking advanced professional skills in process management, process improvement, process alignment, customer centricity and innovation. 
These are the Outside-In Customer Experience Management, BPM Methods and Techniques that Deliver!

• Uncover Process Improvement opportunities in just hours
• Identify Actions that will improve process efficiency by 30% to 60% within 30 days of deployment
• Integrate and Evolve Lean Six Sigma Outside-In
• Delight your Customers (making them your greatest advocates) through Successful Customer Outcomes and Customer Experience Management
• Innovate to compete, set the market trend and even dominate your industry
• Advance Net Promoter Score and Customer Satisfaction to the next level
• Release significant costs, improve revenues and enhance service immediately

Certified Process Professional® program builds your professional competency in delivering these essential benefits in literally everything you do. Unleashing the power of process in your organisation today.

CONTENT
A dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks and partners  ongoing research.

WHO SHOULD ATTEND
Senior executives, operating managers, process owners, resource managers, members of process design teams and program management offices, business analysts, systems analysts, Six Sigma belted people, Lean experts, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of business processes.

RESULTS
Session attendees will learn how to:

• exploit process management for triple crown* benefits with sustained high performance
• integration with and evolution to Lean Six Sigma and BPM approaches
• develop performance metrics for end-to-end processes
• link processes to enterprise business goal
• coach and align people for performance and process management
• improve business performance immediately (15-40% within 30 days) and
• establish a method to sustain continuous improvement (ongoing annual improvements 15-40%)
• achieve the tactical and strategic payoffs of process

*triple crown = reducing costs, enhancing service and improving revenues at the same time

FROM PROFESSIONAL TO MASTER
LEVEL FOUR – Advanced Business Process Management – Performance Management 
We explore and make our won the territory of Performance Management. Advancing beyond legacy approaches we review case studies and through hands-on exercises understand the changed perspective from advanced process management. Specific items covered include: 

• Align your Performance Management systems to achieve Successful Outcomes
• Integrate Balanced Scorecard and Strategy Maps with advanced BPM
• Create an on-going Performance improvement culture enabled through BPM
• Exploit process management for triple crown* benefits with sustained high performance
• Develop performance metrics for end-to-end processes
• Link processes to enterprise business goal
• Establish the BPM Scorecard for the Organization
• Integrate Performance Management with BPM to create sustained success
• Coach and align people for performance and process management
• Establish a method to sustain continuous improvement (annual improvements 15-20%)
• Harness process management to deliver successful technology deployments 

FROM MASTER to ADVANCED MASTER
LEVEL FIVE – Advanced Business Process Management – Integration & Implementation 
CPP Level 5 brings it all together. Integration, we feature ‘bridging the business IT divide’ and integrating the sometimes disparate business functions into a cohesive ‘Outside-In’ delivery. 

Specific items covered include:

Integration 

• The very latest research and challenges associated with deploying BPM and CEM successfully.
  Latest - Includes the SIX key questions you should ask when evaluating a 
  business process management solutions vendor.
• Integrate your current technologies with the 'outside-in' business perspective
• Ensure the use of appropriate technology for delivering successful BPM
• Create a mutual alignment of business and technology to deliver success
• Create a framework to implement technology for innovative process improvements
• Develop and reinforce business and technology alignment
• Assess appropriate 'solutions' for varied business challenges
• Implement a robust framework for solutions identification, introduction and assimilation into existing process architectures
• Identify the skills and approach for best practice process technology delivery

Download the one page Agenda ​

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CONTENT

TESTIMONIALS